Customer Service Advisor

Customer Service Advisor role at PBN, Private Business Networks

Job Role:

Customer Service Advisor - BT

Location:

Belfast – onsite

Salary: £13.42 per hour, plus unsocial working premiums.

Hours:

Full time – 37.5 hours per week (5 shifts of 7.5 hours).

• Option 1 – Weeks 1 & 2: 06:00‑17:00;
  Weeks 3 & 4: 12:00‑23:00
• Option 2 – Weeks 1 & 2: 08:00‑19:00;
  Weeks 3 & 4: 12:00‑23:00

• Training provided; hours will vary between days and evenings. 100% attendance required during training period.
• Start Date:
  
  24/11/2025
• Ongoing temporary role becoming permanent for the right candidates.
• All applications subject to pre‑employment and referencing checks, including Access NI.

You’ll be the first contact for any 999 call (Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue). BT has handled 999 calls for over 85 years.

• Act as the first point of contact for 999 callers.
• Demonstrate successful communication and active listening skills.
• Use critical thinking under pressure to support clients with empathy.
• Show caring nature to support individuals in critical times of need.
• Utilise emotional intelligence and heightened self & social awareness.
• Maintain good standards of literacy and IT skills, with a diligent nature.

There are development and further training opportunities. You could be upskilled to support Relay UK services, which assists deaf, hard of hearing and speech‑impaired individuals.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Entry level

• Contract

• Customer Service
• Administrative and Support Services

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