Attendant Mobile Supervisor

Attendant Mobile Supervisor

Parkingeye – Belfast, Northern Ireland, United Kingdom

Parkingeye’s Customer Service Team provides a professional, best-in-class service to all our customers. The Attendant Mobile Supervisor will provide effective parking enforcement, customer service and marshaling activity, whilst also supporting the Attendant Regional Manager/Supervisor with smooth running of the team.

• Provide customer service and parking related guidance to car park users whilst enforcing the client’s parking policy.
• Adapt to changing routes and activities across your designated patrol area.
• Proactively patrol the car parks to enforce and advise on parking restrictions as required.
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
• Identify signage/equipment issues requiring investigation and provide first line maintenance.
• Manage challenging conversations with car park users professionally.
• Manage traffic flow on the car park proactively.
• Liaise with internal departments and the client to improve parking compliance on site.
• Report all incidents & accidents.
• Adhere to company policy and compliance when enforcement action is required.
• Remain up to date on GDPR & H&S requirements of the role.
• Remain up to date on industry standards.
• Carry out Customer Service Attendant observations.
• Provide operational support for enforcement and marshalling activity.
• Support rollout of any related changes to the team.
• Provide feedback to the team on quality or performance.
• Champion the BLEND values:
  Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.

• Strong ability to communicate with customers & colleagues during difficult and demanding circumstances.
• Good time management and organisational skills.
• Experience delivering excellent customer service.
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook.
• Must be able to work in an outdoor environment.
• Valid driving licence.

• Excellent communication skills, including providing operational updates to the Attendant Regional Manager.
• Demonstrating professionalism in all interactions.
• Ability to build trust with colleagues.
• Highly self‑motivated.
• Willingness to assume responsibilities and take ownership of tasks.
• Ability to set and work to deadlines and remain agile to changing scenarios.
• Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.

• Entry level

• Full‑time

• Management and Manufacturing
• Construction