Customer Service Advisor- Natwest

TP Belfast, Northern Ireland, United Kingdom

We are hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week after successful completion of Grad Bay
• Lower daily expenses – less spent on travel, lunches and workwear
• Ideal for maintaining a work‑life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs
• Start date:
  
  24th Nov 2025
• Location:
  
  Nat West, Belfast City Centre
• Shifts:
  
  Full time – 40hrs per week – hours worked between 07:00 and 23:00
• Probity Requirements:
  Credit, Criminal, Sanctions, and Fraud checks; evidence of last 2 years employment and last 5 years address history required.

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

• Help the bank’s way of working to support as many customers as possible.
• Maintain relationships with colleagues in your department to support customers and keep an awareness of the wider aims of the business.
• Resolve complaints and errors quickly and partially restore the relationship with the customer.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

Experience in a customer service environment and managing relationships with customers. Excellent organisational and time‑management skills to meet performance measures and customer needs.

• Process Excellence – Improving work to achieve high quality.
• Collaboration – Enjoy working with others and being a team player.
• Communication – Speak and write clearly and confidently.
• Emotional Intelligence – Empathise, be kind, and work well with others.
• Open‑Mindedness – Consider different ways of thinking and new ideas.
• Critical Thinking – Think logically when making decisions.
• Solution Orientation – Resolve challenges with a forward‑thinking mindset.
• Entrepreneurship – Take ownership, embrace new tasks, and develop a self‑driven mindset.

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer‑focused attitude.

• Perks at Work – savings discounts, free online classes, podcasts, wellbeing resources, webinars.
• Help@Hand – GP referrals, mental health support, financial advice, legal advice.
• Critical Illness – up to £10,000.
• Cycle to Work scheme.
• Eyecare support voucher.
• Holiday purchase scheme.
• Length of service awards.
• Workplace pension.
• Monthly Inspire awards – for the best of the best.
• Refer‑a‑Friend – earn up to £1,200.
• Monthly wellbeing webinars.
• Dedicated Employee Experience Progress – support throughout TP journey.