Passenger Service Agent

Contract Type:
Fixed Term

As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent
, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories:Through pr oviding our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present:By overseeing the service of our third party partner whilst checking-in customers, issuing boarding passes, &verifying travel documents.
• Take Responsibility:For following all safety and security procedures and adhering to processes to ensure flights depart safely and on time.
• Work as One Team:By supporting colleagues, third party partners and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable
  , self-motivated
  , and enjoy working as part of a team
  .
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

We offer our valued colleagues a range of benefits including:

• Hourly rate of £12.53
  , plus an additional £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas to relax during breaks
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals)
• Lie assurance and pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!
• 20 hour per week contracts are available on a Fixed Term basis until November 2026.
• Rostered Shifts
  : including early starts, late finishes, weekends, and bank holidays to support out operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days
• Rosters are provided 4 weeks in advance.

Only one application is permitted for the same role, therefore only apply for the Airport you wish to work at.

At &
Jet2holidays
, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!