TDS Operations Analyst III

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TDS Operations Analyst III page is loaded## TDS Operations Analyst IIIremote type:
Hybrid locations:
Belfast, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
R 1470009
** Work Location**:

Belfast, United Kingdom
*
* Hours:

** 35
* * Line of Business:
** TD Securities
** Pay Details:
** We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
*
* Job Description:

**** Customer
* ** Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
* Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
* Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
* Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
* Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
* Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
* Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
* Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
* Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
* Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
* Work closely with other internal bank partners to ensure all clients' needs are met
** Shareholder
* ** Support the timely and accurate completion of business processes and procedures according to SLA requirements
* Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
* Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
* Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
* Contribute to the development/delivery of presentations/ communications to management or broader audiences
* Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
* Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
* Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
** Employee/Team
*** Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
* Provide thought leadership and/or industry knowledge by actively building operations/business services…