Sales Operations Manager​/Director

Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks.

We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan.

To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions.

This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We’re also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required.

Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function s team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex’s commercial team and network of sales partners worldwide.

The Sales Operations Manager/Director is responsible for the management and evolution of Calnex’s sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business.

The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively.

• Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence.
• Segmentation, classification and organisation of Calnex’s global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development).
• Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures.
• Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM.
• New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services.
• Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies.
• Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes.

• This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network.
• Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex’s partner-centric strategy.
• Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management.
• Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities.
• Champions customer and partner satisfaction and quality of service across all parts of the organisation.

• Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM…