Customer Success Executive

A local, well-established organisation is seeking a Customer Success Executive to join a collaborative and supportive team. This role offers the opportunity to take ownership of customer relationships, shape long-term partnerships, and contribute directly to business growth while developing your own career.

As a Customer Success Executive, you will manage a portfolio of client accounts, acting as a trusted advisor and ensuring customers achieve maximum value from the organisation’s products and services. You will play a key role in onboarding new customers, identifying growth opportunities within existing accounts, and collaborating internally to deliver a high-quality customer experience.

• Own and manage relationships across multiple customer accounts, developing a deep understanding of client needs
• Identify and develop new commercial opportunities within existing accounts
• Negotiate contracts and product opportunities that deliver mutual value
• Represent the organisation at customer meetings, events, conferences, and exhibitions
• Onboard new customers and coordinate with internal teams to ensure smooth implementation
• Provide ongoing product and account support, resolving issues efficiently in collaboration with colleagues
• Monitor, analyse, and report on account performance and business activity
• Share knowledge and best practice with colleagues, supporting junior team members where appropriate
• Develop strong market and industry knowledge to anticipate customer needs and future opportunities
• Work closely with product, engineering, and other teams to support new product launches and updates

• At least 1 year’s experience in a customer-facing or account management role
• Experience managing multiple B2B relationships in a commercial or target-driven environment
• Strong analytical skills with the ability to interpret data
• Excellent Microsoft Office skills, particularly Excel
• Ability to self-learn and adapt quickly
• Confident communicator, both face-to-face and virtually

• Degree in a business or IT-related field (2:1 or equivalent preferred), or relevant industry experience
• Strong academic background preferred but not essential
• Experience in technology, e-commerce, fintech, financial services, or similar environments
• An understanding of web or software development concepts
• Experience using CRM systems and/or analytics tools

This is an excellent opportunity to join a growing organisation where you can make a real impact, work closely with customers, and develop your career within a supportive and forward-thinking team.