Customer Support Co-ordinator

Customer Support Co-ordinator page is loaded## Customer Support Co-ordinatorlocations:
Belfast time type:
Full time posted on:
Posted Todayjob requisition :
JR
- ** Purpose of the role
** The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
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* Location:

** Belfast
* * Responsibilities
* ** Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
* Proactively and professionally respond and manage customer calls/queries
* Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
* Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments
* Provide Quotations to customers in a timely manner, to a professional standard.
* Support the Clinical Sales Team in managing key customer accounts
* Nurture and maintain a positive relationship with principles and suppliers
* Actively contribute to a very positive team environment and performance.
* Other duties that may be assigned from time to time.
** Role Requirements
*** 1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
* Knowledge and experience of all aspects of the role as outlined.
* Customer Orientation: exceptional service to meet and exceed customers’ expectations
* Results Orientation:
Deliver measurable results. Makes and meets commitments
* Proven track record of achieving and exceeding set KPI’s and targets
* Attention to Detail, ensuring work is executed accurately and completely
* Demonstrates energy, real initiative, and ability to work independently
* Strong interpersonal skills with a collaborative and team approach
* Professional and effective communicator, written and oral. Strong telephone skills.
* Excellent organization and planning skills
* Strong administrative and IT/computing skills
* Resourcefulness to deliver a high-quality service
* Previous experience of medical device sales/customer support, an advantage
** Why work with us
** Our core values, titled our Medtech Mindset, guides our culture and work environment:
* We Go Forward Together:
We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
* We Take Our Business Seriously:
We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
* We Deliver Exceptional Results:
We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.#cardiacservices**#1 Top Workplace in the area.*
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