Account Executive

Customer Success Executive (CSE-26)

As a Customer Success Executive, you will contribute directly to Seopa’s success, owning customer accounts, shaping long‑term partnerships, onboarding new customers and driving mutual growth with our clients. There are opportunities to progress your career in a growing and supportive team.

• Own relationships with multiple accounts, acting as a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
• Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
• Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
• Share your knowledge with colleagues and, where appropriate, assist junior employees.
• Become a market expert, understanding customer, market and industry trends to anticipate future needs and identify and drive growth opportunities based on your knowledge of Seopa product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure seamless integration.
• Monitor and report on business activities and provide accurate, timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management, to deliver new opportunities and ensure alignment with customer expectations on the rollout of new products or updates.

• Determined and eager to embrace new experiences and responsibilities.
• Confident communicator: empathetic and comfortable dealing with senior company executives.
• Customer‑focused: thrive on customer interaction.
• Organised and proactive.

• Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant experience in this sector.
• Three grades B or above at A‑Level are desirable but not essential.

• Minimum of 1 year’s experience in a customer‑facing, account‑management role, ideally from a technology, consulting, insurance, financial or utilities product background.
• Experience managing and maximising the profitability of multiple B2B relationships in a target‑driven environment.
• Strong analytical skills to interpret data.
• Excellent skills in MS Office, particularly Excel.
• Proven ability to self‑educate.
• Superb written and verbal communication skills; able to communicate confidently face to face and virtually.

• Experience in an IT, e‑commerce, fintech or financial services environment.
• Appreciation of web/software development.
• Experience of CRM or Google Analytics.

Candidates should be based in Northern Ireland to be able to attend the office on a hybrid basis. Must be eligible to live and work in the UK without sponsorship and can identify with and commit to our company values.

• SMART
  :
  We are innovative and strategic, we find better ways to do things.
• EFFICIENT
  :
  We maximise productivity and value for money; we minimise waste and duplication.
• OPEN
  :
  We are one team, diverse, loyal and respectful; we welcome new ideas, challenge and change.
• PASSIONATE
  :
  We are ambitious, positive and driven; we celebrate the success of our company and colleagues.
• ACCOUNTABLE
  :
  We are responsible, trustworthy and dependable; we do what we say we will.

Seopa offers a competitive salary and comprehensive benefits package, including:

• Performance‑based bonus
• Private medical insurance
• Life assurance
• Pension and opportunity for annual pension review
• Health cashback plan
• Hybrid working arrangements
• Annual travel card loan
• Additional service‑related holidays
• Option to buy additional holidays
• Cycle‑to‑work scheme
• Full access to online learning system
• Wide‑ranging discount reward schemes.

• Performance bonus
• Private medical insurance
• Life assurance
• Health cashback
• Discount voucher scheme

Seopa is an indigenous, multi‑award‑winning company founded in 2003 with branches in Belfast (Head Office) and Timisoara. We are an industry leader in creating and hosting insurance, finance and utility price comparison engines, and we operate our own insurance comparison brands. Our systems enable insurance providers to secure business within their target markets and empower consumers to identify providers that meet their financial product requirements at market‑leading prices.

Seopa has received six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several prestigious Deloitte Best Managed Companies awards and Platinum Best Managed Companies awards for 2023‑2025.