Senior Customer Success Specialist

Senior Customer Success Specialist

As a Senior Customer Success Executive
, you’ll contribute directly to Seopa’s success, owning customer accounts, shaping long‑term partnerships, onboarding new customers and driving mutual growth with our clients. You’ll have opportunities to progress your career and take responsibility for bigger, key accounts within a growing and supportive team.

The EB1 team primarily focuses on bringing insurance and utility providers onto our comparison websites and growing these relationships and accounts through adding more products.

• Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
• Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
• Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research.
• Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
• Share your knowledge with colleagues and, where appropriate, assist junior employees.
• Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure seamless integration.
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll‑out of new customer products or viên updates.

• Determined and eager to embrace new experiences and responsibilities.
• Confident communicator: empathetic and comfortable dealing with senior company executives.
• Customer focus:
  Thrive on customer interaction.
• Organised and proactive.

• Strong degree in a Business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
• 3 grades B or above at A-Level are desirable although not essential.

• Minimum of 4 years recent experience in a Customer Success or Account Management role, ideally from technology, consulting, insurance, financial, utilities product background.
• Experience managing and maximising the profitability of multiple B2B relationships, with a record of identifying opportunities to upsell and grow existing accounts.
• Experience working in a target‑driven environment.
• Strong analytical skills to  data. ]
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self‑educate.
• Able to influence and negotiate effectively.
• Superb written and verbal communication skills; able to communicate confidentally tonos journand virtually. كتابة ً? I need to remove stray characters. The correct line is "Superb written and verbal communication skills; able to communicate confidently face‑to‑face and virtually."

• Experience in an IT, e‑commerce, fintech or financial services environment.
• An appreciation of web/software development.
• Experience of CRM or Google Analytics.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

• SMART: We are innovative and strategic, we find better ways to do things.
• EFFICIENT: We maximise productivity and value for money, we minimise waste and duplication.
• OPEN: We areorrection large team diverse, loyal and respectful, we welcome new ideas, challenge and change.
• PASSIONATE: We are ambitious, positive and driven, we celebrate the success of our company and colleagues.
• ACCOUNTABLE: We are responsible, trustworthy and dependable, we do what we say we will.

Seopa offers a competitive salary and comprehensive benefits package, including:

• Performance based bonus.
• Private medical insurance.
• Life assurance.
• Pension and opportunity for…