Aftersales Manager

Join to apply for the Aftersales Manager role at Charles Hurst Group Ltd
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Permanent, Full‑Time

Monday to Thursday, 08:00 to 17:30;
Friday 08:00 to 17:00;
Saturdays on rota 08:00 to 13:00

Salary:
Competitive salary and bonus

Your role will involve working with our Aftersales team to ensure that the Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely with our franchise management and site management teams to drive performance improvement.

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service performance metrics (KPIs).
• Drive customer service excellence and satisfaction.
• Identify and roll out best practices across locations.
• Deliver training and coaching to aftersales teams.
• Liaise with internal departments to support smooth operations.

• Proven experience in an automotive aftersales or service management role (tyre industry a plus).
• Strong leadership, coaching, and communication skills.
• Analytical mindset with the ability to improve processes and results.
• A customer‑first approach and passion for service excellence.
• Willingness to travel across franchise locations as needed.
• Full UK driving licence.

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers to cover vision care needs.
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Critical illness cover for peace of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money.
• Free will‑writing services to plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a six‑month probation period commencing from your start date.