Warranty Administrator Northern Ireland, United Kingdom

Overview

Belfast, Northern Ireland, United Kingdom

About us
:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Charles Hurst Boucher Road

Monday to Friday 9am - 5.00pm

At Charles Hurst Group, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.

As Warranty Administrator you will report to the reputable Derek Mcfarland who will guide you with their expertise and experience to allow you to be successful in your role, whilst developing your skill set with the wider team to establish a strong career within the automotive industry.

Our Warranty Administrators support the day-to-day running of the department, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a first-class level of service.

• Examine completed warranty repair orders
• Prepare claim forms and supporting material
• Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Audi Centre Dublin, manufacturer, and customer
• Input the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
• Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

The ideal candidate will be highly organised and have the ability to build and develop relationships with customers, colleagues and manufacturers. You’ll be self-motivated with a friendly yet professional manner, ambitious and enthusiastic, and can work well under pressure to meet deadlines with diligence and accuracy.

• Examine completed warranty repair orders
• Prepare claim forms and supporting material
• Ensure maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the dealership, manufacturer, and customer
• Input manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
• Maintain accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

The ideal candidate will be highly organised and able to build and develop relationships with customers, colleagues and manufacturers. You’ll be self-motivated with a friendly yet professional manner, ambitious and enthusiastic, and can work well under pressure to meet deadlines with diligence and accuracy.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your…