Claims Handler

Claims Handler

Location: Belfast

Hours: 37 hours per week (Monday to Friday: 9am to 5pm) with 30min lunch.

Salary: £13.69 per hour

Contract: Temporary

On behalf of our client, the Northern Ireland Housing Executive, MPA Recruitment is inviting applications for the role of Claims Handler based in Belfast.

This is an excellent opportunity for a detail-oriented and customer-focused individual to gain hands-on experience in public liability claims handling within a large public sector organisation. You will be responsible for managing claims from initial registration through to resolution, ensuring fair, timely, and evidence-based outcomes while delivering a high standard of customer service.

To take a proactive and evidence-based approach to the handling of Public Liability Claims, including:

• Registration of new claims.
• Making informed liability decisions.
• Directing re-investigation queries.
• Negotiating claim settlements within authorised limits.
• Appointing external Claims Handling Services within authority limits.
• To process customer queries efficiently via telephone, email, and written correspondence.
• To ensure all claims data is recorded and processed accurately.
• To manage claims in line with organisational timescales, ensuring compliance with all policies and procedures.
• To identify potentially high-value Public Liability claims, ensuring compliance with policy conditions, escalating to Section Management as required, and supporting proactive investigation and monitoring.

Applicants must provide evidence by the closing date for application that they meet the following criteria:

• A minimum of 5 GCSEs or equivalent (Grades 4–9 / A–C), including Mathematics and English.

Ability to demonstrate the following (assessed at interview):

• Ability to work effectively as part of a team and on own initiative.
• Strong interpersonal and communication skills.
• Strong customer focus with a commitment to excellent service.
• Excellent planning and organisational skills.
• Analytical and problem-solving capability.
• Ability to work accurately under pressure and manage competing deadlines.
• High level of attention to detail.
• Willingness to learn and develop.
• Aptitude and confidence in using technology.

Desirable Criteria:

• A-Level qualifications, preferably in Mathematics, English, or Business.
• Knowledge of commercial and/or personal insurance products and claims processing.
• Previous experience delivering excellent customer service.
• Experience working in an office environment.

• A Basic Access NI Check is Required at a cost of £16.

• Weekly pay
• Holiday pay
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector roles
• Ongoing role availability — if one placement ends, we aim to secure another

• Gain valuable experience in one of Northern Ireland’s largest public sector organisations.
• Opportunity to develop and progress a career in HR support.

To apply, send your CV to ch or contact our office on for more information.

MPA Recruitment is an equal opportunities employer.