Helpdesk Coordinator

VANRATH are recruiting on behalf of a well-established Facilities Management organisation based in Belfast
, who are seeking an experienced Helpdesk Coordinator to join their team on a Permanent basis.

• Salary - Negotiable and growth opportunities
• Permanent
• Monday - Friday

• Manage incoming calls and accurately log service requests.
• Schedule and dispatch engineers efficiently based on priority and availability.
• Communicate job details to engineers and provide updates to clients.

• Prepare documents and reports using Microsoft Office.
• Maintain accurate service records and update job progress.
• Support general office administration as required.

• Provide professional updates to clients and support strong working relationships.
• Act as the main link between clients and engineers, resolving or escalating issues when needed.

• Ensure accurate data entry and documentation within scheduling systems.
• Review completed jobs and support process and system improvements.

• Previous administrative experience, ideally in a helpdesk or scheduling role.
• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
• Highly organised with strong multitasking and attention to detail skills.
• Excellent written and verbal communication with a customer-focused approach.

For further information on this job, or any other administrative role in Belfast or Northern Ireland, apply via the link or contact Jack Groves for a confidential chat today.