Analyst, Outcomes

Overview

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Executes defined tasks and processes within established procedures to support team objectives. Ensures accuracy and quality in assigned work while developing foundational skills and knowledge.

The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

This career stage at athena is associated with a Task Focus. In this role you are expected to Demonstrate self-awareness and Drive Results as outlined below:

• Demonstrates Self-Awareness:
  Seeks feedback on task execution and learns from mistakes
• Drives Results:
  Consistently completes assigned work accurately and on time

• 80% Task-Based Work:
  Executes assigned tasks accurately and within established time frames, meeting quality standards and SLA requirements
• Follows documented procedures and escalates exceptions appropriately when standard processes don t apply
• Maintains detailed records and documentation as required by team protocols
• Prioritizes work effectively in a fast-paced environment while maintaining attention to detail
• 10% Trend Identification/Critical Thinking & Problem Solving:
  Identifies and surfaces workflow deficiencies or potential improvements to immediate supervisor
• Asks clarifying questions when encountering unfamiliar situations rather than making assumptions
• Demonstrates basic problem-solving skills within defined parameters
• 10% Training & Professional Development:
  Participates actively in training opportunities and demonstrates commitment to skill development
• Accepts and implements both positive and constructive feedback
• Shares relevant information with team members as appropriate
• Adheres to and embodies athena s core values and behaviors

Makes decisions about task execution methods within established procedures. Escalates exceptions, quality issues, and process questions to supervisor. Influences work prioritization through communication about capacity and obstacles.

Works on well-defined tasks with clear parameters and established procedures. Handles routine issues independently but escalates complex or ambiguous situations. Impact is primarily on individual work quality and team task completion.

Works closely with immediate team members and supervisor. Collaborates with Posting Integrity Stakeholders to complete assigned tasks. Reports progress and issues to direct supervisor regularly.

• Bachelor s degree preferred or 1-2 years of relevant professional experience
• Strong attention to detail and ability to follow complex procedures accurately
• Effective written and verbal communication skills
• Proficiency with Microsoft Office Suite and basic computer navigation
• General knowledge and understanding of RCM Posting Processes

Focuses on accurate execution of defined tasks rather than process design or improvement. Works within established procedures with regular supervision and guidance. To advance to Sr. Analyst, must demonstrate ability to work more independently, identify process improvements, and handle increased complexity in task assignments.

$34,000 - $58,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short…