Delivery Associate

Overview

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: The Work Delivery Associate plays a critical role in ensuring operational excellence by managing AR Follow-Up inventory and supporting cross-functional teams. This position is responsible for maintaining accuracy in daily operations, leveraging automation to enhance efficiency, and proactively addressing issues to assist in timely resolution of open AR for clients. This role reports to the Work Delivery Manager.

About the Team: The Work Delivery team is dedicated to driving operational success through collaboration and process improvement. We partner with internal stakeholders and BPO vendors to resolve issues promptly and assist with timely claim resolution. Our team utilizes tools such as Service Now, Smartsheet and Power Automate to monitor systems, deliver reports, and maintain alignment with organizational goals.

• Review and manage service requests and incident tickets daily in Service Now.
• Monitor inflow/outflow patterns for effective inventory management.
• Support internal and BPO teams to ensure timely claim resolution.
• Participate in weekly vendor business review meetings to assess performance and resolve issues.
• Generate SOC1 compliance emails and monthly operational reports to maintain transparency and accountability.
• Engage in continuous improvement initiatives to optimize processes and reduce manual errors.
• Communicate and lead conversations with internal teams and vendors regarding delivery priorities and requirements.
• Consult with various stakeholders to identify, resolve and communicate solutions for barriers impacting work execution.

• Assist in creating and adjusting claim delivery worklists to meet evolving operational needs.
• Participate in special projects that support strategic initiatives and innovation.
• Provide consultation during meetings to resolve claim issues and improve work delivery.
• Collaborate on workforce management discussions related to workload distribution and resource planning.
• Role may entail some business travel. (Optional)

• Bachelor’s Degree or Equivalent Professional Experience – Both are valued.
• Experience in AR Follow-Up, claims revenue cycle, or related operational roles (typically 3+ years).
• Performance Monitoring experience preferred.
• Strong ability to work cross-functionally and engage with stakeholders at various levels.
• Demonstrated ability to manage projects independently and contribute to impactful results.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong excel skills including pivot tables preferred.
• Strong communication and collaboration skills.
• Familiarity with project management concepts is a plus.

$50,000 - $86,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make…