Rate Technician - Belfast ME Job Belfast area,Maine USA,Automotive

Position: Flat Rate Technician - Belfast ME

Posted Saturday, December 13, 2025 at 5:00 AM

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

Overview

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Responsibilities

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications. (A2 Automatic Transmission/Transaxle; A3 Manual Drive Train & Axles; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating & Air Conditioning; A8 Engine Performance)

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.

Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.

Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.

Returns cores, batteries and used tires to designated security areas for appropriate handling.

Maintains a minimum 16-week average productivity based on position.

Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

Completes all required training and certification for the position, including: a) LMS training; b) safe equipment operation training; c) Licensed State Vehicle Inspector (state-specific); d) T.I.A basic automotive tire service (BATS) and TPMS certifications; e) ASE certification based on position (G1, A4, A5 for Technician; four A-Series for ASE Technician; all eight A1–A8 for Master Technician); f) delivering the 5-for-5 process to educate customers;

g) attending meetings and training as needed.

Quality, Safety & Housekeeping Responsibilities: road test vehicles after service, secure vehicles, install seat/steering wheel covers and floor mats, maintain a clean work area, keep equipment clean, participate in shop maintenance, and comply with safety and loss prevention programs.

Additional Responsibilities (performs other functions as required): maintain technical capabilities and ASE certification status; review and authorize time worked in DAYFORCE; comply with VIP culture and service standards; participate in team meetings; support shop equipment safety; comply with hazardous waste disposal regulations.

Facility and Equipment Maintenance: ensure satisfactory maintenance and appearance of facility and equipment; maintain a clean service department; document facility or equipment issues in the appropriate database.

Procedural Compliance: enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.

Performance Measurement

Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time

Standard Management Work Week

Schedule:

The standard expectation is 5-day work and 40 hours per week
Attendance:
Arrive prior to each work…


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