Application Support Engineer

Application Support Engineer page is loaded## Application Support Engineer remote type:
On-site locations:
Belen, CRItime type:
Full time posted on:
Gisteren geplaatstjob requisition :
REQ
477756
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## What this job involves:

As an Application Support Engineer at JLL, you will be the technical backbone supporting our diverse technology ecosystem within JLL Technologies and third-party platforms. Working alongside our Global Technology Applications Director, you will take ownership of critical technology platforms, ensuring seamless operations while driving innovation and efficiency across our organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role places you at the center of our technological transformation.

You will collaborate with internal stakeholders to gather requirements, provide solutions, and contribute to the development of standardized operating procedures that enhance our operational capabilities. This position offers the opportunity to work with cutting-edge platforms including Smartsheet, Organizer, and Plex while supporting our broader commitment to automation, data governance, and continuous improvement. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for a technology professional ready to make a meaningful impact in the commercial real estate industry.##

What your day-to-day will look like:
* Take ownership of specific technology platforms within JLL Technologies and third-party vendors, ensuring optimal performance and smooth operations
* Collaborate with technology owners to document processes and develop best practices for platform utilization across teams
* Manage daily technology access provisioning and coordinate interdepartmental access approvals under the supervision of the Global Technology Applications Director
* Support semi-annual SOC2 auditing processes and maintain compliance standards across all managed platforms
* Troubleshoot technical issues and streamline processes to optimize operational efficiency of technology platforms
* Implement automation solutions, workflows, app scripts, and AI enhancements to improve overall system performance
* Contribute to the development of standardized operating procedures (SOPs) for reporting and data governance initiatives
* Provide training and technical support to users, ensuring effective platform utilization and adoption
* Stay current with technological advancements and industry trends to recommend improvements and innovations##

Required qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field
* 1-2 years of proven experience in a technology-focused role with exposure to application support or system administration
* Strong foundational knowledge of technology platforms and willingness to learn new systems quickly
* Experience with process documentation, automation tools, and scripting languages
* Proficiency in reporting and data visualization tools with understanding of data governance principles
* Demonstrated troubleshooting and problem-solving skills in technical environments
* Excellent organizational and multitasking abilities with attention to detail
* Strong communication and interpersonal skills for cross-functional collaboration##

Preferred qualifications:

* Experience with Smartsheet, Organizer, Plex, or similar enterprise platforms
* Background in commercial real estate technology or property management systems
* Familiarity with SOC2 compliance and…