Multi-Unit Team Leader

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Role involves leading three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required. This is a front-line leadership role with a focus on developing associates, delivering an outstanding client experience, and achieving growth objectives for three offices. The position is in-person.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to drive growth during tax season.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an exceptional client experience, and achieving office growth objectives for three offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office roles.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.
• Build an engaging team environment across all offices through training and coaching, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Occasional travel between offices as required.
• Prepare tax returns as needed, following completion of the Income Tax Course or Tax Knowledge Assessment where applicable.

• People management experience with a track record of growing and developing associates.
• Ability to execute growth plans and foster a growth-oriented culture.
• Strong decision-making and judgment skills; able to work effectively in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency, including MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (where applicable).

You will start with a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, the schedule transitions to full-time, including evening and weekend hours as needed. This role is in-person and not remote.

Pay range: $15.00 - $40.00/hour
. Local minimum wage laws apply. The information is posted to inform applicants of potential earnings; actual pay depends on experience, education, skills, performance, and location. Eligible associates may participate in incentive plans and benefits as described below. Benefits may include medical and prescription drug coverage, retirement savings plan (401k), Employee Stock Purchase Plan, and other programs.

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You)
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies)

H&R Block fosters a Connected Culture where trust, care, and connections help people feel they belong. The company values diversity and inclusion and is an equal opportunity employer. We celebrate differences in gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.