Medical Front Desk Coordinator

Description

The Medical Front Desk Coordinator acts as the primary point of contact for patients, creating a welcoming and efficient front office experience in a healthcare setting. This role balances customer service with administrative accuracy, supporting clinical operations through effective scheduling, insurance processing, and patient communication. Attention to detail, empathy, and compliance with healthcare regulations are essential to maintaining smooth patient flow and satisfaction.

Key Responsibilities

+ Greet and check in patients in a professional, courteous manner

+ Schedule appointments and manage provider calendars

+ Verify insurance eligibility

+ Maintain accurate patient records and demographic information

+ Handle incoming calls and patient inquiries

+ Ensure HIPAA compliance and confidentiality

+ Coordinate referrals and follow-up appointments

+ Manage patient check-out and provide visit summaries

+ Address basic billing questions and route complex issues appropriately

+ Maintain a clean, organized front office environment

Requirements

+ Prior experience in a medical office or healthcare front desk role

+ Strong interpersonal, organizational, and customer service skills

+ Knowledge of patient scheduling, insurance verification, and check-in/check-out processes

+ Familiarity with HIPAA compliance and patient confidentiality

+ Ability to manage high call volumes and front desk operations efficiently

+ Proficiency with electronic health record (EHR) and practice management systems, including:

+ EHR platforms:
Epic, Cerner, eClinical

Works, Athenahealth

+ Practice management systems

+ Insurance portals

+ Multi-line phone systems

+ Microsoft Office Suite

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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