Front Desk Representative

Country Inn & Suites by Radisson, part of the Radisson Hotel Group, is a leading upper midscale hotel brand with over 470 locations across the United States, Canada, India, and Latin America. Renowned for offering the warmth of home away from home, the brand provides welcoming accommodations for travelers worldwide. As part of the Radisson Hotel Group, Country Inn & Suites is supported by a portfolio of globally recognized hotel brands.

The company is committed to delivering exceptional guest experiences and creating a positive impact in the communities it serves.

This is a part‑time, on‑site Front Desk Representative role located in Bel Air, MD. The Front Desk Representative will be responsible for providing excellent guest service by managing check‑ins and check‑outs, addressing guest inquiries, and resolving concerns promptly. Daily responsibilities include handling reservations, answering phone calls, maintaining an organized front‑desk area, and ensuring smooth communication with other hotel departments to enhance customer satisfaction.

• Strong interpersonal communication and customer service skills to assist and engage with all guests effectively.
• Proficiency in multitasking and organizational skills for managing reservations and handling inquiries efficiently.
• Basic computer skills for using reservation software, managing emails, and processing payments.
• Problem‑solving abilities to address guest concerns and manage any unexpected issues calmly and professionally.
• Previous experience in hospitality, customer service, or front‑desk roles is preferred but not mandatory.
• Ability to maintain a professional and welcoming demeanor in a fast‑paced environment.
• High school diploma or equivalent is preferred. Fluency in multiple languages is a plus.