Warehouse Operation Analyst

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

• Bonus: Competitive annual and performance bonuses to recognize your achievements.
• Generous PTO: 25 days of paid time off.
• Comprehensive Health Coverage: HMO starting from day one.
• Top-Tier Equipment: Mac Book provided.
• Professional Growth: Annual learning and development budget.

• Monitor and analyze daily warehouse performance across receiving, putaway, picking, packing, dispatch, returns, and inventory accuracy using Logiwa WMS
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• Ensure data integrity within Logiwa
  , including transaction accuracy, stock reconciliation, bin management, and troubleshooting system discrepancies.
• Track and report operational KPIs such as order accuracy, SLA adherence, productivity rate, inventory variance, and turnaround time via Metabase dashboards
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• Build, maintain, and optimize warehouse performance dashboards in Metabase to provide real-time operational visibility.
• Identify operational bottlenecks through data analysis and propose structured, data-driven improvement initiatives.
• Conduct root cause analysis for operational deviations (e.g., SLA misses, inventory discrepancies, mis-picks).
• Support cost efficiency initiatives by analyzing labor productivity, space utilization, and process cycle times.

• Collaborate closely with Warehouse Supervisors and Customer Success teams to ensure SLA performance is consistently met.
• Analyze brand-level performance metrics (fulfillment accuracy, aging orders, return rates) and provide actionable insights.
• Investigate operational-related escalations and provide structured reports supported by Logiwa system data.
• Prepare weekly and monthly performance summaries using Metabase and Excel for management review.
• Support cross-functional coordination with transportation, finance (invoicing validation), and regional teams to ensure operational alignment.

• 2–4 years of experience in warehouse operations, supply chain analytics, or logistics environments.
• Hands-on experience with Logiwa WMS (or similar WMS platforms) including reporting and transaction monitoring.
• Experience building or maintaining dashboards in Metabase (or similar BI tools such as Looker, Power BI, Tableau).
• Strong understanding of warehouse workflows, inventory control, and fulfillment operations.
• Familiar with continuous improvement frameworks (Lean, 5S, PDCA, Root Cause Analysis).
• Strong data manipulation skills in Excel / Google Sheets (pivot tables, lookup functions, basic formulas).

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business, or related field.
• Certification in Supply Chain, Data Analytics, or Warehouse Operations is a plus.

• Strong analytical and data interpretation capability.
• High attention to detail and accuracy in system monitoring.
• Ability to translate raw operational data into structured insights and recommendations.
• Strong communication skills in English and Bahasa Indonesia.
• Comfortable working in a fast-paced warehouse environment with hands-on operational exposure.
• Ownership mindset with strong accountability and follow-through.