Officer, Admin and Operations

Job Purpose

To provide comprehensive administrative and operational support to ensure the smooth functioning of shelter operations, including resident management, facility maintenance, and programme coordination.

• Attend to general enquiries from internal and external parties regarding ELB.
• Handle day-to-day general queries from stakeholders and referring agencies.
• Assist in the admission process for new ELB residents (including submission and coordination with stakeholders and support in the conducting of screening tools).

• Support health, safety, and security protocols within the shelter environment.
• Maintain documentation related to shelter inventory, financial assistance, and in-kind donations.
• Perform data entry and maintain accurate records for clients and ELB operations.
• Collect and manage records of billings and payments for programme fees.
• Conduct maintenance checks, perform minor repairs, and liaise with vendors and contractors for necessary maintenance.
• Conduct monthly unit inspections.
• Manage interpersonal disputes among co-living residents and respond to incidents, including de-escalating crisis situations and escalating to supervisors when necessary.

• Maintain records for client data monitoring and evaluation purposes.
• Collect statistics to support programme evaluation and reporting.
• Assist in the coordination and execution of ELB programmes and activities.

• Provide administrative and logistics support for meetings and events.
• To update records on staff movement, staff development / training records.
• To perform any other duties as assigned by Supervisor.

• Assist in the coordination and execution of ELB programmes and activities.

• Provide administrative and logistics support for meetings and events.
• To update records on staff movement, staff development / training records.
• To perform any other duties as assigned by Supervisor.