Maintenance Assistant

Overview

Maintenance Assistant role at bpha
.

Location:

Bedford. Salary £28,500 per annum. This is a Permanent, Full Time vacancy that will close in 18 days at 23:59 GMT.

Providing minor repairs and maintenance across IHMS work streams as required. This may include lock changes to void garages, void dwellings, and communal cupboards, including taking an inventory of items with photographic evidence and providing this information to the relevant department.

• Installation and removal of signage and key safes.
• Assisting other trade professionals with their duties within our customers’ homes and/or void properties.
• Deliver a service which understands the needs of our customers and delivers a positive outcome for them.
• Be professional, courteous, empathetic, adaptable, self-motivated, take pride and ownership of your work, able to resolve problems, deliver a high-quality repair, and provide an excellent customer experience every time.
• Adhere to all policies, procedures, processes, controls, systems, required training and record keeping. Ensure safe, customer-centric, environmentally ethical, and accountable operation. Meet and/or exceed performance targets, understand and mitigate risk.
• Attend all required training, toolbox talks, one-to-ones and appraisals, embracing opportunities for challenge and development.
• Ensure that all company-owned property is properly maintained, cared for, respected, and fit for purpose.
• Liaise and communicate with managers, supervisors, schedulers, and other colleagues and customers to deliver on our promises and provide a first-class repairs service.

• Basic IT skills
• High levels of customer service in a customer-facing role
• Knowledge of Health and Safety to carry out inspections and checks and keep records up to date
• A professional and positive attitude and works well as part of a team
• Ability to handle difficult and challenging situations
• Current valid UK driving licence (van and equipment provided)

• A competitive salary
• 28 days holiday plus Bank Holidays
• Generous contributory pension scheme
• Private health care
• Free life assurance
• Access to wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.

bpha is a Housing Association located in the Oxford to Cambridge Corridor, committed to providing high quality, value-for-money services while developing energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes – for rent, shared ownership and supported housing. We work with communities to improve opportunities, independence and quality of life for residents and to benefit the wider community.

We invest in existing homes to enable building new homes and to deliver improved services. As a bpha employee, you’d be joining 500 colleagues across 20,000 homes and 33,000 residents.

“Quality homes. Connected communities”. We aim to provide and maintain safe, sustainable, high-standard homes and share values:
We are ambitious;
We are better together;
We show empathy;
We take responsibility.

• Holiday entitlement of 28-33 days a year plus public holidays
• Contributory pension scheme
• Private healthcare
• Life assurance
• Discounted gym membership
• Wellbeing activities and events
• Free fruit and refreshments
• Onsite cafe/restaurant at headquarters
• Opportunities for professional training and qualifications
• And other benefits as listed by the employer