Customer Delivery Driver Riverfield Dr Superstore

Pay & Hours

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The following are the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times and you will receive three weeks’ notice of your shifts.

• Sun: 09:00 – 15:00
• Wed: 13:00 – 19:00
• Fri: 06:00 – 12:30
• Sat: 06:00 – 13:00

Customers are at the heart of everything we do. As the face of Tesco out on the road, you will deliver all the way from Lands' End to John O'Groats and meet and talk to different customers in their homes every day. Your role is about more than just driving – it’s about helping others and delivering great service with a smile.

It is hands‑on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, while a team of managers and colleagues at base support you when needed.

Whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

• Deliver your part of our customer shopping trip by ensuring the van and trays are clean and tidy.
• Leave the back yard clean, tidy and clear of rubbish; pick up litter as you see it.
• Wash trays as part of the tray wash process.
• Load the van as required and check the van for roadworthiness.
• Talk to the customer about any changes to their order, including short‑code items and substitutions, and offer a refund for anything they are unhappy with.
• Treat products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any additional for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving if early.
• Call the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit and support store excellence.
• Be warm and welcoming in interactions, taking time to understand and thank customers.
• Respond quickly to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, balancing home and work.
• Share ideas with your Manager and other colleagues to improve store experience.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.

• Holiday starting at 20 days + a personal day, rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• 10 % off and 15 % on pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard.
• Access free wellbeing services.
• Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5 %.
• Choose from discounts, shares, cycle‑to‑work schemes and more.
• Uniform provided with policies supporting all life moments.
• Access to colleague networks from diverse backgrounds –  for details.
• See full benefits page here.

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship; it is about acting as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) means that everyone feels represented and can be themselves at work, and we are a place where Everyone’s Welcome.

We value flexible working and support people at all stages of life: from early careers to carers, retirees and parents.

We are proud to be a Disability Confident Leader and offer a fully inclusive recruitment process. For further information on accessibility support .

Please note that Tesco will only recruit individuals who have passed the school leaver’s age. We only accept candidates over 18 for roles requiring work before 6:15 am or after 9:45 pm, or involving specific areas such as the warehouse, drinks, bakery, counters, and driving.