Service Manager

Position: Service Manager (Permanent)
Service Manager

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Job Title:

Service Manager

Location:

Bedford. Unfortunately this service does not have step free access

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday 09::00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers.

About the Role

Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living.

In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners.

We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow.

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

* Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.

* Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.

* Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.

* Lead the day to day operational delivery of the service.

* Risk Management ownership, ensuring processes and policies are followed.

* Property and housing management, ensuring accommodation standards, timely maintenance and reporting.

* Striving to ensure excellence and quality in our service delivery.

* Financial Management of service budget with cost saving mechanisms.

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle.

We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.

* Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met.

* Demonstratable experience in leading a service/team in a similar capacity.

* Previous experience in supporting those who struggle with their mental health, ideally in a similar environment.

* Ability to provide high quality support and line management to staff.

* Ability to motivate and empower a team to achieve KPI's

* Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries

* Ability to promote the service externally to enhance reputation in the area and with partner organisations

* Ability…