Housing Officer, Management

Location
:
Bedford

Position Type
:
Permanent, Full time (37 hours per week)

Salary
: £35,500 per annum including car allowance

Job Overview
:
We are seeking a proactive and experienced individual in housing management to deliver high‑quality tenancy and neighbourhood services. This home‑based role involves regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

• Take ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Manage ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborate with Complex Case Housing Officers to deliver a consistent and customer‑focused service.
• Conduct regular estate inspections, monitor estate services, and complete fire safety checks.
• Work closely with internal teams and external partners to provide a joined‑up, holistic service to residents.
• Ensure tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• Strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident‑first approach.
• Strong problem‑solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

• Competitive salary of £35,500 per annum including car allowance.
• 28 days holiday plus bank holidays.
• Generous contributory pension scheme.
• Private health care.
• Free life assurance.
• Access to a wide range of wellbeing services and tools, including a digital gym.
• Opportunities for learning and development.
• Discounted gym membership.
• Retail discount scheme.

Please note that applications will be reviewed as received, and the company reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.