Quality Assurance and Technical Specialist

In this role, you'll work closely with our Pensions Operations team to ensure every call, webchat, and written enquiry is both technically correct and customer-friendly. You'll provide constructive feedback to our guidance specialists, update key technical materials, anticipate industry developments, and help deliver training that keeps our service at the forefront of the pensions landscape. You'll join a team that's passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

• Ensuring all services are technically accurate and consistently meet our agreed customer service standards
• Providing expert responses to technical queries from our Pensions Guidance Specialists across all areas of pensions
• Monitoring industry developments to anticipate emerging topics and support proactive updates
• Reviewing and enhancing the technical accuracy of pension guidance content and information materials
• Participating in relevant meetings, workshops, and discussions connected to the role
• Contributing to our technical learning and development strategy, and supporting the delivery of the quality assurance plan to drive continuous improvement across the organisation

Are you a pensions expert with a passion for technical accuracy and a commitment to helping people make confident retirement decisions? Join our Quality Assurance & Technical team, where your expertise will directly shape the standard of pension guidance delivered to the public.

If you thrive on problem‑solving, enjoy translating complex topics into clear English, and want to be part of a team dedicated to continuous improvement, this role offers challenge, variety, and meaningful impact. Bring your deep pensions knowledge, communication skills, and passion for quality—and help us deliver the best possible guidance to the people who rely on us every day.

• A strong understanding of wider retirement considerations, including non‑pension assets and state benefits
• Excellent communication skills, with the ability to translate complex information into clear, accessible language for the public
• A commitment to ongoing personal and professional development, including undertaking training where required
• A proven track record of producing accurate, high‑quality technical communications
• The ability to provide detailed, constructive, and actionable feedback to colleagues

• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.