First Line Support Technician

Location: Shortstown

About

The Role

Job title:

First Line Support Technician

Location:

Based Full Time on Site in Cardington, MK42 0PQ

Contract Type:
Permanent - Full Time

Hours:

Mon - Fri 37.5 hours week - 08:30 - 17:00
Salary: £25,000
 
About Restore Technology
Restore Technology is a leading provider of secure IT lifecycle services, helping organisations manage, protect, and maximise the value of their technology assets. With a strong focus on security, sustainability, and customer service, we support businesses across the UK with innovative and reliable IT solutions.

About the role
We are looking for a proactive and customer-focused IT First Line Support Technician to join our team based at Cardington, Bedfordshire. As the first point of contact for IT support, you will play a vital role in keeping our systems and colleagues working effectively. You will provide high-quality technical assistance, resolve issues efficiently, and contribute to the smooth day-to-day operation of our IT function across multiple locations.

Duties & Responsibilities

Provide first line technical support via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and basic network issues
Set up and configure workstations, printers, and IT equipment
Create and manage user accounts, passwords, and access permissions
Install, update, and support business applications and systems
Maintain accurate records of incidents, solutions, and IT assets
Escalate complex or unresolved issues to senior support or external providers
Support colleagues across multiple sites and occasional depot visits

About you:

Proven experience in an IT support role or strong technical foundation
Good knowledge of Windows operating systems and basic networking
Excellent communication skills with a customer-focused approach
Strong organisational skills with the ability to prioritise workloads
Full UK driving licence and willingness to travel when required

What We Offer You:

Restore offers a wide range of benefits to our employees such as:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.

About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so