Customer Supply Chain Advisor

Location: Bedford (Wallis Way, MK42) occasional travel to 3PL sites and customer meetings
Contract: Permanent, full‑time (37.5 hours, Monday–Friday; occasional rota‑based weekend/out‑of‑hours with time in lieu)

We take responsibility from field to fork
—bringing great bakery products to customers across retail and food service. Our employer brand is built on responsibility, collaboration and care, and we’re committed to being a great place to work.

As a Customer Supply Chain Advisor
, you’ll own a portfolio of customers, acting as their main point of contact to process orders, resolve queries and keep service performance on track. We’re looking for someone who brings more than just skills – we want a team player with strong interpersonal skills, and the ability to work collaboratively within a team‑oriented environment. You’ll work closely with Account Managers, Planning, NPD, 3PL partners and Credit Control to keep data accurate, stock flowing and customers happy.

• Manage a defined customer base: process orders, handle queries and meet tight time frames and KPIs.
• Maintain master data and pricing in our ERP (AX12/Dynamics AX) and support promotions/campaigns.
• Download and validate EDI orders; raise/correct errors; manage invoices via customer purchasing sites.
• Prepare accurate delivery documentation for hauliers; book/organise transport, monitor MOQs and budgets.
• Collaborate cross‑functionally and with 3PL/warehouses; attend service reviews and help improve ways of working.
• Produce weekly/monthly customer service reports; support transfer orders to maintain stock levels.
• Investigate and resolve invoice and stock queries with EDI & Stock Control teams; provide cover across the team.

• Strong communication (written & verbal), professional phone manner and customer‑care awareness.
• High IT literacy, Excel & Word (intermediate); confident with ERP/MRP systems (AX12 experience a plus)
• Numerate, analytical, proactive and self‑motivated able to work independently and as part of a tight‑knit team.
• Experience in customer service/sales office/supply chain environments, working accurately under time pressure
• Helpful extras: exposure to palletised product shipping; comfort with SharePoint/One Drive/Copilot; understanding of EDI and ExFlow.

• Flexibility: We recognise peaks (earlier starts/later finishes) and give back where possible
• Ready to apply?

If you’re driven, detail‑oriented and enjoy keeping complex operations running smoothly, we’d love to hear from you.

We’re an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team‑mates.