Evening & Weekend Reception Team Member

We are currently looking to recruit an Evening/Weekend Reception Team Member to work 8 hours per week.

Reporting to the Reception Team Manager, this role will have a number of key elements, such as:

• Act as the first point of contact for our members. A key role that requires exceptional people skills and knowledge of club operations.
• Be confident in dealing with membership sales enquiries.
• Be able to carry out reception duties efficiently including taking bookings and payments, being confident handling member queries both via telephone, email and in person.
• Contribute to the overall member experience, helping to promote the Club’s ethos.

The successful candidate must be able to demonstrate:

• A friendly and confident demeanour
• Experience of working in a reception role or in a customer-facing environment
• Experience of using Microsoft Office including Word, Excel and Outlook
• Experience of multitasking and managing conflicting demands
• The ability to work on own initiative, and as part of a team

The successful candidate will also be subject to an enhanced DBS check and must provide two references.

Club Towers is a premium health & racquets Club located in Bedford, offering our members a wide range of excellent facilities including a high‑class gym, three studios, tennis, squash, treatment rooms, swimming pool and spa. Since opening in 2017, we have been highly successful, building a large membership base, and now operating a waiting list for new members.

Our members expect high levels of customer service from our staff team and hence we look to recruit people who are capable of interacting positively with our members to ensure they are well looked after.

We invest in our staff team, offering regular training, the opportunity to improve key skills and to contribute to the development of each department. The rate of pay is £12.90 per hour. We also operate a bonus scheme for all of our staff and operate a contributory pension scheme. Holidays are initially 30 days (pro rata, including bank holidays), rising with length of service.

50% discounted Club membership is included with this position, and discounted membership for immediate family (after probation period).

To apply, please send your C.V. to  with a covering letter stating why you are applying and what you feel you would bring to the club and the role.