Customer Service Coordinator

Temporary Office-based Customer Service Co-ordinator required for a temporary position in the Bedford area.

Your new company
Hays are working with an established business in the Bedford area who are looking for two experienced office based Customer Service Coordinators to join their busy team on a temporary basis, initially for 3 months.
Your new role
As a Customer Service Coordinator, you will be responsible for managing and resolving customer defects within agreed timescales, ensuring high standards of service and compliance with health and safety procedures. You will liaise with managers, maintenance teams, and subcontractors, overseeing remedial works and maintaining accurate documentation. This role also involves promoting cost control, supporting continuous improvement initiatives, and enhancing customer satisfaction ratings.
What you'll need to succeed
The ideal candidate for this position will have experience in an office based customer service environment, able to work in a fast paced busy office environment, have excellent communication skills and able to work on multiple systems, including CRM, Outlook, Teams and Microsoft based packages.

Previous experience in a similar role within the house building or construction industry would be ideal but not essential.

Excellent interpersonal and negotiation skills

Ability to stay calm and professional when handling customer complaints

Strong organisational and analytical skills

Proficiency in Microsoft Excel and Word

What you'll get in return

Interim position initially for 3 months

Opportunity to work with a reputable company committed to quality and customer care

Working hours 37 hours per week

Full time office based role

Salary Equivalent £26-28K per annum

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to or call us on .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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