Administration Assistant

Overview

An exciting opportunity has arisen for two enthusiastic and committed Administration Assistants to provide high‑quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford, with the expectation to provide cover at Grove View, Dunstable if required.

• Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner.
• Facilitate communication with patients booking appointments for clinics via telephone, online booking, direct messaging and chat functions.
• Update and process patient demographics on the clinical system and associated booking/check‑in/waiting‑list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing them onto relevant colleagues in a timely manner.
• Receive, sort, distribute and dispatch all mail and ensure all outgoing mail is appropriately processed and ready for collection.
• Work items include two full‑time positions (37.5 hours per week and 35 hours per week). Both positions will work Monday to Friday with shifts of 8:45‑16:45 / 9:00‑17:00 or 12:00‑20:00. Saturday rotation 09:00‑13:00 with a half‑day off that week.

Rated "Outstanding" by the Care Quality Commission, we are proud to provide high‑quality innovative Shutdown services across most of the east of England. We have been rated highly in the national staff survey for seven consecutive years, underscoring our commitment to staff engagement and development. The position is open to all applicants and encourages diverse candidates to apply among a culture that prioritises staff龙虎inoma engagement.”