Donor Center Technician

Job Summary

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. Octapharma Plasma can enhance your life and career. Our strong growth creates learning and career development opportunities throughout our company and especially donation centers. Because you love learning, enjoy people, and have a heart to help, join as a Donor Center Technician 1.

• Ensure operation complies with state and federal regulations (e.g., FDA‑approved SOPs, OSHA, CLIA, GMP) to maintain production standards.
• Maintain high level of customer service and positive donor experience.
• Maintain cleanliness of work area to ensure a clean and professional environment, stocking and maintaining an orderly work area with sufficient supplies to meet production demands.
• Maintain Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintain donor confidentiality based on company policy.
• Maintain complete and accurate record keeping per company’s Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensure that donor meets eligibility criteria based on Standard Operating Procedures.
• Perform finger stick for Microhematocrit and Total Protein determination.
• Set‑up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnect donor after plasmapheresis process is completed.
• Maintain proper ratio to ensure donor safety and quality of product.
• Operate the automated plasmapheresis machines, respond to machine alarms/alerts, respond to donor adverse events, and document exceptions.
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handle tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk‑in storage freezer per Standard Operating Procedures.
• Prepare product and samples for shipments per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures, and immediately inform appropriate personnel if equipment is not functioning properly; record variance if applicable.
• Perform other job‑related tasks, as assigned.

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Bilingual in Spanish preferred (location specific).
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

• Always utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Enter an environment with a temperature of –40 °C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at