Patient Care Coordinator

POSITION TITLE: Patient Care Coordinator

STATUS: Non – Exempt

REPORTS TO: Clinical Support Supervisor

DIRECT REPORTS: N/A

ACCOUNTABILITY OBJECTIVE: Responsible for providing high-quality administrative support to enhance
patient care and satisfaction. Serves as a liaison between clinical staff, patients, providers, and
pharmaceutical representatives.

KEY RESPONSIBILITIES:

• Provide patients with assistance with insurance authorizations on medications for coverage
under their insurance plan.

• Work with patients and pharmaceutical representatives to obtain information necessary for
medication coverage.

• Verify patient’s pharmacy insurance eligibility

• Effectively utilize the EMR as well as online authorization sites for medication programs, i.e.
Cover My Meds

• Provide necessary forms for patients for completion and signature, review all forms for
completeness and accuracy.

• Telephone triage

• Respond to patient phone calls and concerns

• Process RX refills that come from the pharmacies or patients

• Arrange for consults and outside testing, such as MRI, other imaging, lab work, outside sleep
studies using EMR system.

• Complete medical records requests

• Process and respond to patient requests via our patient portal

• Assist MAs and providers as needed.

• Other job duties as assigned.

QUALIFICATIONS AND SKILLS:

• Active LVN/ LPN or Certified Medical Assistant for a minimum of 7 years.

• Associates or Bachelor’s Degree (Preferred)

• Up to date on CPR training

• Excellent verbal and written communication skills to include superior interpersonal and patient
contact skills and excellent telephone manners.

• Ability to effectively lead a team

ADDITIONAL EXPERIENCE, NOT REQUIRED:

• At least one (2) year of related experience in a Neurological setting

• Ability to communicate effectively and handle multiple priorities

• Strong computer and typing skills.