Patient Access Supervisor

POSITION TITLE: Patient Access Supervisor

STATUS: Non
- Exempt

REPORTS TO: Operations Support Specialist

DIRECT REPORTS: Patient Access Specialist I & II, Referral Specialist

ACCOUNTABILITY OBJECTIVE: Responsible for the coordination and operation of all front office
functions. Be a dynamic professional with a positive attitude to supervise and lead a team, while
demonstrating the fundamentals of being a team player. The Patient Access Supervisor will work as a
member of the clinic team to provide optimum patient satisfaction and clinic operation.

KEY RESPONSIBILITIES:

• Manages, trains, and acts as the direct line of support for the Patient Access staff to ensure the
highest level of patient satisfaction is being demonstrated.

• Creates and implements various trainings for the department.

• Oversees and manages daily operations by ensuring the Patient Access department runs orderly,
timely, efficiently, and effectively.

• Ensures teams customer service standards and quality is maintained over the phone and inperson.

• Prepares, assigns, and manages daily staffing schedules for all Patient Access staff.

• Works alongside department staff members and collaborates with other departments to ensure
a smooth flow of information.

• Motivates staff and manages projects.

• Executes staff performance evaluations and disciplinary actions when needed.

• Collects data and generates reporting for department when requested by administration.

• Monitors daily patient registration demand and timely completion of department tasks.

• Writes and develops department protocols, policies, and procedures.

• Assists team with answering patient phone calls/ requests and additional tasks.

• Checking patients in, checking patients out.

• Other job duties as assigned.

QUALIFICATIONS AND SKILLS:

• Bachelor’s Degree or associate’s degree in management, Business, Health care Administration or
related field (preferred)

• Minimum of three (3) years’ experience in training and supervising front office staff.

• Minimum of five (5) years’ experience working in a health care facility or working in a medical
office business setting.

• Demonstrate strong customer service skills and abilities.

• Experience with EMR medical software programs.

• Athena experience Highly preferred.

• Bilingual in Spanish is a PLUS! (ability to read, write and communicate).

• Strong proven communication skills, both written and verbal.