Donor Center Technician

Join to apply for the Donor Center Technician 3 role at Octapharma Plasma, Inc.

• Ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Maintains a high level of customer service and positive donor experience in line with company values and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment; stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintains donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Responsible for mentoring junior Donor Center Technicians, driving training efficiencies to ensure timeliness and compliance and serving as a Designated Trainer.
• Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives).
• Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (daily/monthly) and periodically (quarterly/annually) on equipment.
• Oversees the flow of donors; responsible for organizing lunch schedules, breaks, and overall schedule adherence.
• Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating procedure.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines, including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompts and sterilizes collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organizes samples and product in a walk‑in storage freezer per Standard Operating Procedures.
• Prepares product and samples for shipments per Standard Operating Procedures and federal transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly; records variance if applicable.
• Upon completion of initial training in your functional area, trains as QA‑Backup and/or Nex Sys Technician and performs related duties as required by business need.
• Performs other job‑related tasks, as assigned.

• Three (3) months’ experience in a clerical or customer service position preferred.
• High school diploma or equivalent (GED) required.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills…