Operations Support Specialist - CC

Summary

This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.

• Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or other processes as assigned.
• Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility.
• Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness.
• Arrange employee engagement activities in the office.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed.
• Meet established deadlines and deliver requested information in a timely manner.
• Scheduling and coordinating meetings and appointments; maintain the master calendar of in-house meetings and manage employee calendars & availability.
• Support company and client sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.
• Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.
• Cost‑effectively monitor and order office supplies as required.
• Assist with new employee onboarding process.
• Assist with maintaining fleet vehicles with coordinating and managing maintenance appointments and tracking mileage. Outfitting fleet vehicles with required up‑to‑date equipment.
• Perform other duties as assigned by management.

Semi‑routine; majority of work covered by established procedures.

Exchange of information, which occasionally requires tact and/or diplomacy.

N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular attendance is required.
• Education and/or Experience

• Required High School degree or GED.
• Preferred Associate’s degree (AA or equivalent from a two‑year college or technical school).

0–1 year experience in a similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.

• Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
• Ability to write simple correspondence.

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to compute rate, ratio and percent and to draw and interpret spreadsheets.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving few concrete variables in standardized situations.

• Required computer skills and knowledge of relevant software.
• Required knowledge of operation of standard office equipment.
• Required knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• Demonstrated ability to work independently and follow through on assignments.
• High energy level with ability to work in fast‑paced, ambiguous environment.
• Professional appearance maintained at all times.
• Ability to deal and work well with a variety of individuals from various socio‑economic, cultural, and ethnic backgrounds.
• Team oriented.

• Stand up 1/3 of the time (occasionally).
• Walk 1/3 of the time (occasionally).
• Mostly sit (2/3 or more).
• Talk or hear 1/3 to 2/3 of the time (frequently).
• Use hands to feel, handle or finger tools or controls 2/3 or more (regularly).
• Climb or balance:
  None.
• Stoop, kneel, crouch or crawl 1/3 of the time (occasionally).
• Reach with hands and arms 1/3 of the time (occasionally).
• Taste…