Operations Manager

Are you a driven, experienced leader who thrives in fast-paced environments and knows what it takes to run top-tier landscaping operations? We're looking for an Operations Manager who’s ready to take charge, lead crews, manage clients, and keep quality and safety at the forefront—all while growing something bigger.

A Landscape Operations Manager is a management position responsible for overseeing the daily productivity of crews in the field, ensuring safety, quality, and productivity. All employees are expected to carry out the company’s purpose and demonstrate our core values.

• Train and strictly enforce all safety procedures and policies.
• Ensure work is performed to the level of quality required to completely satisfy each customer.
• Participate in the company’s Quality Control System.
• Oversee training and certification activities.
• Identify and work to improve lower-level performing crew leaders and crews.
• Create capability within the crews through training, instruction, education, correction, and follow‑up.
• Ensure that no crew is dispatched without job hours, a clear scope of work, and proper equipment.
• Ensure all crews are working productively and consistently with the company’s Production System.
• Ensure every crew has a plan that includes proper scope, proper sequence of tasks, the right number of people, the right personnel qualifications, training and certification for the job, the right equipment and work‑hour targets.
• Challenge the established job plans periodically and continuously improve the plans.
• Create job plans for new jobs before the work begins.
• Identify low‑performing jobs and re‑plan the work to improve performance.
• Develop crew schedules accounting for and optimizing job locations, equipment allocation, crew skills, customer preferences, most productive job timing, and job hours.
• Support the mechanic’s programs for Preventative Maintenance, repair procedures, safety and function inspections, and inventory systems.
• Assist as appropriate in developing production cost estimates for new opportunities.
• Act as a liaison between field operations and the administrative, customer service, and general management functions.
• Follow all company policies and procedures.
• Perform any other duties as assigned.

• Good written and oral communication skills.
• Ability to develop strong professional relationships with customers.
• Must be self‑motivated.
• Must be a creative problem solver with the capacity to innovate.
• Must be team‑oriented.

• Valid driver’s license with an acceptable driving record to meet fleet insurance standards.
• Must be able to pass a drug and alcohol test.
• Landscape experience, including 3 years as a supervisor/manager is preferred, but may be flexible based on other qualifications.
• Knowledge of local turf types, shrubs, ground cover, and seasonal color materials including growth characteristics, appropriate maintenance techniques, and most common issues.
• Strong computer skills and Aspire experience preferred.
• Must be able to move and/or lift up to 60 pounds consistently.

• Bonus Potential
• Competitive Pay
• Weekly Paid Salary
• 401(k) Retirement Plan
• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Company‑paid Life Insurance
• Competitive PTO policy
• Tuition Reimbursement (Based on Industry‑Related Courses)

Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours and/or weekends. Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities. This position will require working outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.

Location:

Akron, OH | Salary: $–$