Customer Support Specialist
Job in
Bedford, Hillsborough County, New Hampshire, 03110, USA
Listed on 2026-01-12
Listing for:
New England Indemnity Company
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
-
Insurance
Job Description & How to Apply Below
New England Indemnity Co. is seeking a Customer Support Specialist to join our team in Bedford, NH. This role is ideal for a motivated individual with strong communication skills and a passion for delivering exceptional customer service. While prior experience in a property and casualty agency is preferred, it is not required. We are open to entry-level candidates who are eager to learn and grow within the industry.
Key Responsibilities:- Serve as a primary point of contact for policyholders and agents, providing prompt and professional assistance via phone and email.
- Address inquiries related to billing, policy coverages, endorsements, renewals, and claims processes for auto and home insurance policies.
- Educate customers on policy terms, payment options, and coverage details to ensure clarity and satisfaction.
- Handle customer concerns with empathy and professionalism, ensuring timely resolution of issues.
- Process policy changes, endorsements, cancellations, and renewals with accuracy and efficiency.
- Review and verify policy documentation to ensure compliance with company guidelines and industry regulations.
- Assist agents with quoting and underwriting inquiries when needed.
- Identify potential risks or discrepancies in policy information and take appropriate action.
- Follow company procedures to assess and mitigate risks while maintaining a balance between customer needs and business objectives.
- Collaborate with underwriting and claims teams to ensure seamless service delivery.
Entry level
Employment TypeFull-time
IndustriesInsurance
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