Branch Claims Clerk

Branch Claims Clerk – Concord Group Insurance

Join Concord Group Insurance as a Branch Claims Clerk. In this role, you will support the Claims Department by ensuring accurate and timely processing of policyholder claims.

• Demonstrate customer service skills and manage FNOL intake.
• Manage a high volume of incoming calls.
• Scan and index claim file documentation.
• Multitask in a fast‑paced environment.
• Learn basic insurance fundamentals.
• Other related duties as assigned by supervisor.

• High school diploma or GED required.
• General clerical skills.
• Professional telephone manner.
• Excellent interpersonal and organizational skills.
• Proficient in a PC Windows environment.
• Demonstrate experience in Microsoft Excel.
• Accuracy in spelling and grammar.
• Ability to work together in a team setting on shared tasks.
• Experience working in a paperless environment preferred.

We offer a comprehensive benefits package that supports your wellbeing. Benefits include medical, vision, dental, life and disability insurance, paid time off for vacation, personal, sick and holiday pay, parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member or fitness class reimbursement, and programs that encourage professional growth and overall wellness.

The compensation package is fair and competitive, providing a total compensation package that supports wellbeing and success, with potential bonus opportunities.

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E‑Verify.