Airside Experience Specialist - BED

Airside Experience Specialist

As the face of our private aviation terminal, you deliver a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. You combine hospitality with operational support to ensure guests feel cared for, from wheels down to wheels up.

You operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, nights, weekends, holidays, and the ability to thrive outdoors around active aircraft and varying weather.

If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment and you’re excited by the runway energy – this is the role for you.

• Work as part of a team to conduct airside operations safely and efficiently following policies and SOPs, ensuring accurate communication to accomplish operational tasks.
• Collaborate closely with team members, guests, clients, vendors, and aircraft crews to ensure service needs are met, including fueling, de‑icing, lavatory, ground power, potable water, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify open job tasks, and speak up or point out observed safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from / into the PAT, guest vehicle, or other modes of transportation.
• Provide professional and friendly guest service, exhibiting a positive and helpful attitude at all times to deliver an exceptional experience.
• Offer safe, convenient, courteous transportation while driving the shuttle vehicle to transport guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel, including quality control, receipt, inventory, and accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements.
• Stop work when an unsafe condition or act is likely to harm people, the environment, company assets, or the company’s reputation; report concerns to appropriate manager and cooperate in addressing the unsafe act or condition.
• Follow emergency response procedures during critical events.
• Understand and enforce all security (physical, cyber, data) protocols dictated by Signature Aviation and the airport.
• Create accurate records of time worked and activities performed.

• High School Diploma or GED.
• Minimum 18 years of age.
• Pass company background checks (criminal, motor vehicle), drug tests, airport check requirements for a security badge, and be insurable by company policies.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move/direct aircraft and visually inspect fuel; pass a color vision test for fuel inspection.
• Valid state driver’s license; a commercial driver’s license (CDL) may be required depending on local regulations.
• Good judgment and ability to follow directions/directives from supervisor/management.
• Preferred: 3 to 6 months experience or training in aviation, customer service, or related field; or equivalent combination of education and experience.

• Hospitality
  
  Skills:
  
  Excellent guest service with an energetic, outgoing, guest‑obsessed personality; anticipate needs and prioritize requests; multitask in a fast‑paced environment; maintain professionalism and confidentiality.
• Language
  
  Skills:
  
  Read and comprehend safety rules, operating instructions, and procedure manuals in English; clearly communicate in English verbally, via radio, and in writing.
• Math
  
  Skills:
  
  Perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Physical Ability:
  Operate motor vehicles and ground support equipment (fuel trucks, vans, tugs, cars); perform tasks safely, including from elevated heights.
• Critical Thinking/Reasoning:
  Execute multi‑step instructions; handle standardized situations with…