Account Manager

Overview

Account Manager – Promotional Products & Custom Merchandising

Location: Bedford, MA (Full-Time)

Reports To: Sales Director

Travel: 20–30% (trade shows, client visits, and industry events)

About Northeastern Promotions

Northeastern Promotions specializes in custom apparel, uniforms, and promotional merchandise for leading brands and promotional products distributors nationwide. We provide end-to-end support from concept development to production and delivery, combining creative capabilities with reliable execution.

Our team works closely with distributor partners, agencies, and national accounts to develop fully customized merchandise programs. These include cut-and-sew apparel, headwear, bags, and branded products manufactured through both domestic and international production partners.

We pride ourselves on delivering competitive pricing, flexible manufacturing capabilities, and transparent sourcing to help our partners execute complex merchandise projects successfully.

As demand continues to grow, we are expanding our team and seeking an Account Manager with experience in the promotional products industry
.

Candidates currently working in the promotional products industry who are looking for a platform to grow their accounts with stronger sourcing capabilities are encouraged to apply.

The Account Manager will manage distributor relationships and client projects from initial inquiry through production and delivery. This role requires a strong understanding of the promotional products industry, including quoting, decoration methods, sourcing, and order management.

The ideal candidate has prior experience working for a promotional products distributor or supplier
, understands industry tools such as SAGE, ESP, or commonsku
, and is comfortable managing multiple client projects simultaneously.

This role blends relationship management, product development, and operational coordination
, helping clients bring custom merchandise programs to life while ensuring production timelines, artwork approvals, and logistics run smoothly.

• Client & Distributor Relationship Management
• Manage relationships with promotional products distributors, agencies, and corporate clients
• Serve as the primary point of contact for quotes, product recommendations, and project updates
• Maintain regular communication with clients to ensure a high level of service and responsiveness
• Identify opportunities to expand accounts through new product ideas and merchandising solutions
• Support national accounts and distributor partners with custom merchandise programs

• Prepare quotes for custom and stock promotional products
• Source products through domestic and overseas manufacturing partners
• Recommend materials, decoration methods, and product specifications based on client goals and budgets
• Work closely with internal sourcing and design teams to develop custom merchandise solutions
• Ensure product concepts align with client brand guidelines and production capabilities

• Manage projects from RFQ through production, quality control, and delivery
• Coordinate artwork approvals, decoration specifications, and production timelines
• Work with internal teams and manufacturing partners to ensure accurate order execution
• Monitor project timelines to ensure on-time delivery
• Address production challenges and communicate solutions proactively to clients

• Utilize promotional products industry platforms such as SAGE, ESP, commonsku, or distributor ordering systems
• Maintain organized records of quotes, orders, and project communications
• Track production timelines and order status across multiple projects simultaneously

• Represent Northeastern Promotions at industry trade shows and events
• Assist with booth presentations and product demonstrations
• Build relationships with distributor partners and potential clients
• Stay informed on industry trends, product innovations, and decoration techniques

• 2–5+ years experience in the promotional products industry
• Experience working for a promotional products distributor or supplier
• Experience…