Unified Communications; UC Engineer

Overview

Abacus Technology is seeking a Unified Communications (UC) Engineer to provide technical support for strategic network and information services at Hanscom AFB. This is a full-time position.

• Work with a team of UC engineers responsible for designing, managing, and implementing voice solutions per AF enterprise standards.
• Assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability and security.
• Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards.
• Work with vendors, evaluate vendor hardware, software and communications products and make recommendations according to customer needs.
• Interface with distributed organizational Telephone Control Officers, conduct and attend planning meetings, review existing and projected voice line counts and assignments, survey communication room and telephony backboard terminations and cross‑connects, and creation and updates of notional voice line cut‑sheets for engineering capacity planning and processing detailed cut sheets.

3+ years experience in unified communications. Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements. Must be Security+ certified. In-depth hands‑on experience of configuring, managing, troubleshooting Avaya AS5300, Redsky E-911, RTMI, vIPers, T‑Metrics ACD. Experience troubleshooting SIP‑based sessions across internal, service provider and external networks. Strong network debugging and troubleshooting skills. Must be able to create and maintain operational procedures, topology maps using Visio.

Strong understanding and experience with databases, servers and windows and Linux based operating systems or appliances. Working knowledge of Windows 2012/2016/IIS is a plus. Strong working knowledge of telecom, including ISDN/T‑1, Voice Protection Systems and IP address Management/DHCP, DNS, etc. Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323. Extensive hands‑on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with AF UC policies and standards.

Able to use packet capture and protocol analysis tools and techniques. Able to research technical issues and develop solutions using strong attention to detail. Must be disciplined in approach, self‑motivated, and demonstrate excellent analytical, organizational, communication, and project management skills. Must be able to work effectively in a team and interact professionally with all levels of an organization. Able to lift and carry up 50+ lbs.

Must be able to support after hours or weekend work as needed to address emergencies or for planned projects. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled