Team Leader, Management

4 days ago Be among the first 25 applicants

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining us as a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives.

We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Lead and develop tax office associates to deliver excellent client service and meet growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Recruit and interview candidates for tax office positions; assist in onboarding and training.
• Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Direct daily activities to ensure work is completed on time with quality standards, priorities, and goals.
• Coach and train associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates; create schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in collaboration with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and the ability to meet all IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Customer-centric mindset, with resilience and adaptability; ability to work a flexible schedule based on business needs.
• High school diploma or equivalent or higher.

• Multi-unit people management experience in retail, restaurant, banking, or related industry.

At H&R Block, we invest in our people by committing to their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support; discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check available benefits at

We remain committed to building a Connected Culture where trust, care, and connections help us work together. You will be part of an environment where everyone feels safe to bring their authentic self and belongs to a larger team. H&R Block is an equal opportunity employer and values diversity in the workplace.

If you’re looking to make an impact, H& Block is the place for you.

Locations and compensation

Bloomington, IN – Typical compensation ranges may be disclosed in posting (example range: $95,000 - $115,000; other ranges may apply).

Bloomington, IN – Additional postings in the same area may show different ranges.