Credit Solutions Recovery Specialist

Credit Solutions Recovery Specialist – Hoosier Hills Credit Union

Salary: $19.00 - $30.22 per hour (commensurate with experience)

What We Offer:

• Competitive Salary: $19.00 - $30.22 per hour.
• Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, incentive plans, and more.
• Impactful Work: Playing a vital role in helping members navigate financial challenges.
• Supportive Environment: Collaborate with a team that values your contributions and supports professional growth.
• A Rewarding Career: Make a difference in the lives of members and the communities we serve.
• Work Environment: On-site in Bedford, Indiana with hybrid flexibility (remote 1–2 days/wk after onboarding).

Opportunity Overview:

As a Credit Solutions Recovery Specialist, you will manage charged‑off accounts, negotiate repayment solutions, and ensure compliance with all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). You will work closely with senior leadership and outside counsel to support collections, litigation, and recovery efforts, while maintaining accurate records and delivering exceptional member service. The role also involves skip‑tracing, handling bankruptcy accounts, and assisting with audits and examinations.

What You’ll Do:

• Conduct legal and regulatory research to ensure compliance with applicable laws and monitor updates for audits and examinations.
• Draft, review, and manage legal documents and contracts under direction of senior management and outside counsel.
• Support litigation and collections activities, including case management, communication with counsel, document preparation, and handling subpoenas, garnishments, and bankruptcy accounts.
• Manage credit solutions processes: policy development, account monitoring, skip‑tracing, debtor communication, and negotiation of payment arrangements in adherence to FDCPA and company standards.
• Maintain accurate records and departmental procedures, organize databases, provide reporting to leadership, and help train team members while ensuring confidentiality.

What We’re Looking For:

• Education: Associate’s degree or High School Diploma with a Paralegal Certificate from an accredited program.
• Experience: Minimum 2 years in a corporate record‑keeping role, ideally in financial services.
• Expertise: Familiarity with regulatory compliance and legal risk management; strong understanding of relevant laws and regulations governing debt collection practices.
• Skills: Proficiency in Microsoft Office Suite, document management software, and collection tools; strong interpersonal communication, analytical and problem‑solving abilities, organizational skills, and ability to prioritize tasks.
• Judgment & Problem‑Solving: Ability to gather and analyze data, use sound judgement, and apply best practices to complex situations.
• Physical Requirements: Typical office setting with climate control and appropriate lighting; may occasionally lift up to 10 pounds.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you are ready to grow your career while helping members overcome financial challenges, we invite you to apply!