General Manager

Overview

Join to apply for the General Manager role at TOCA Football
.

Location:

Bedford Heights, OH. Hours

Required:

evenings and weekends. Report To:
Regional Director of Operations.

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels.

Our goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

• Job Title:
  
  General Manager
• Location:
  
  Bedford Heights, OH
• Report To:
  Regional Director of Operations
• Hours
  
  Required:
  
  Evenings and weekends

Ready to lead the next wave of soccer innovation? We’re looking for a General Manager with grit to lead our TOCA Soccer Training Facility. You’ll be the MVP in creating epic training experiences, keeping the vibe fresh, and achieving KPIs across the board.

• Collaborate with the Regional Director of Operations to scout, recruit, and build a high-caliber team.
• Coach, inspire, and lead your team, fostering a culture where every member is valued and motivated.
• Engage the team to minimize turnover and maintain a growth-oriented, engaging work environment.

• Oversee day-to-day operations to keep the center clean, organized, and guest-ready.
• Lead coaches and front-desk staff to deliver a high-energy, guest-first experience.
• Recruit, schedule, and coordinate training sessions and guest services.
• Design and implement maintenance protocols to keep the facility in top condition.
• Drive a guest-centric mindset and address concerns with effective service.
• Track and improve KPIs related to facility upkeep, guest satisfaction, and revenue.

• Deliver a great guest experience and support conversion targets.
• Collaborate with sales and marketing to drive acquisition and retention.
• Represent TOCA in the local soccer community and build partnerships that fuel growth.

• Live TOCA’s core values—excellence, grit, innovation, and community.
• Partner with leadership to maintain a unified, high-energy culture across the facility.

• 3-5 years of operations leadership experience; bonus if in sports, retail, or hospitality.
• Strong ability to juggle schedules and keep operations smooth.
• Passion for people and sports; ability to connect and build community.
• Willingness to work non-traditional hours as soccer action happens outside standard times.
• Physical stamina to handle lifting, moving, and being on your feet.
• Strong financial sense and ability to assess impact on the bottom line.
• Excellent communication skills and ability to foster a welcoming environment aligned with TOCA’s vibe.

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you require an accommodation, please contact