IT Support Engineer​/1st line - Windows​/networks

Looking to build your IT career in a fast‑paced, customer‑focused environment? Join a leading technology‑driven business supporting nationwide operations – where your problem‑solving skills and energy will make a real difference every day.

We're looking for a proactive IT Support Engineer to join a busy helpdesk team providing first‑class technical support to users across the business. You'll be the first point of contact for IT queries, tackling anything from password resets and connectivity issues to troubleshooting software and hardware faults.

• Act as the first line of support for incoming IT issues via phone, email, and ticketing system.
• Troubleshoot desktops, laptops, printers, applications, and network connectivity.
• Manage user accounts, permissions, and policies in Active Directory / Entra .
• Log and manage tickets to ensure timely resolution and a great user experience.
• Escalate complex issues to senior engineers while continuously learning from them.

• A good grasp of core IT concepts – networking basics, AD, Group Policy, Windows OS, and general troubleshooting.
• Strong communication skills and a friendly, customer‑first attitude.
• The ability to stay calm under pressure and manage your workload effectively.
• A genuine interest in technology and a desire to develop your skillset.