Care Partner

Role Purpose

You are not just a carer — you are a Care Partner. You are the main cog in the engine that keeps the home running, the standard shining, and the people we care for thriving. You bring the Constantia promise to life through the way you listen, notice, and make people feel. You are relied upon to be proactive, observant, and accountable — making decisions guided by compassion, common sense, and professionalism.

Working under the guidance of your Team Coach, you ensure that every care plan and risk assessment is understood and followed, that every resident feels safe, known, and valued, and that every action you take supports the wider success of the team and the home.

Location: 5 North End

• Partnership & Personalised Care:
  Deliver exceptional, personalised care and support that reflects each person’s life history, choices, and preferences.
• Take time to read and understand each care plan and risk assessment thoroughly, ensuring your practice aligns with each person’s individual needs.
• Involve and work collaboratively with family members and representatives, valuing their knowledge, insights, and contribution to care.
• Play an active role in spotting changes in wellbeing, mobility, or mood, and report observations promptly to your Team Coach.
• Contribute to continuity of care by ensuring smooth and accurate handovers, keeping colleagues fully informed about each person’s current needs, preferences and risks.
• Focus on outcomes as well as actions — supporting people to achieve their personal goals and live as independently as possible.
• Adopt the find it, fix it, own it approach — do not wait for others; act, report, and follow up.
• Support residents with all aspects of daily living — including personal care, nutrition, mobility, hydration, and emotional wellbeing.
• Administer medication safely, accurately, and within the boundaries of your training and competency.
• Empower people to make choices and maintain control over their lives.
• Treat every resident as a partner in care — with dignity, respect, and kindness at the core of everything you do.
• Support residents and families during difficult or emotional moments, showing empathy, patience, and professionalism.
• Maintain confidentiality in every situation, sharing personal information only with authorised colleagues.
• Documentation & Digital Systems:
  Record all care and observations accurately and in real time using Nourish. Ensure your notes are factual, professional, and fully reflective of what occurred. Complete training and learning activities through Your Hippo, maintaining 90% or above completion at all times. Use all systems correctly — including Nourish, Sona, Found, QCS, Bright Safe, and Your Hippo — ensuring records are complete and compliant.
  
  Contribute to the home’s governance assurance by ensuring records, audits, and observations are accurate, complete, and available for review at all times.
• Health, Safety & Compliance:
  Maintain vigilance at all times — ensuring a safe environment for residents, visitors, and colleagues. Take responsibility for understanding and following the home’s fire evacuation procedures and actively take part in simulated fire drills and safety exercises. Use Bright Safe and QCS resources to remain up to date with policies and safe systems of work. Be alert to hazards and unsafe practice;
  
  take immediate action where safe to do so and report through the correct channels. Immediately escalating structural or environmental hazards to the Home Operations Manager or Estates Partner. Challenge poor practice respectfully and professionally, escalating concerns to your Team Coach or Home Operations Manager as appropriate. Report all incidents, accidents, and near misses promptly and accurately. Raise safeguarding concerns immediately and complete safeguarding reports where required.
  
  Take part in lessons learned reviews and reflective sessions following incidents or safeguarding investigations. Ensure your daily practice aligns with all Constantia Healthcare policies and procedures.
• Community, Engagement & Representation:
  Accompany residents to appointments, community activities, and outings —…