Command Center Operator

Overview

Raleigh General is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a commitment to prioritize your well‑being so you can provide exceptional care to others. As a Switchboard Operator on the team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Full Time Variable Shifts.

Medical Command is the key link in the communication chain between air and ground pre‑hospital personnel and receiving hospital personnel. The command center at Raleigh General Hospital facilitates activation of the facility's priority response teams (Cardiac Cath Lab, Stroke, Trauma etc.). This role also functions as the Transfer Center to coordinate prompt and efficient transfers in and out of the hospital.

• Assist in optimum operation of the Region 1 Medical Command Center by establishing linkages and relaying all appropriate information to the patient care team.
• Activate the appropriate response team for patient care alerts (STEMI, Trauma, Stroke, etc.) and receive and relay patient information from inbound ground and air transport units per protocol.
• Coordinate the role as a regional communication and disaster resource center.
• Prepare statistical reports and perform clerical functions such as filing, mail preparation, data entry, scanning, and faxing.

• High School diploma or equivalent.
• Current certification as a West Virginia EMT Paramedic.
• At least 2 years of recent and active field experience as a Paramedic.

• Comprehensive benefits: multiple levels of medical, dental, and vision coverage for full‑time and part‑time employees.
• Financial protection & PTO: life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & career growth: higher education and certification tuition assistance, loan assistance, 401(k) retirement package and company match.
• Employee well‑being: mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discounts).
• Professional development: ongoing learning and career advancement opportunities.

People are our passion and purpose. Raleigh General Hospital is a 300‑bed facility caring for nearly 13,000 patients each year with over 50,000 treated in our emergency room. We offer a wide range of surgical services and specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.